Our Services
Our Local Healthwatch Services
Our local Healthwatch services are here to engage and involve members of the public in the commissioning of Health and social care services. Through extensive community engagement and continuous consultation with local people, health services and the local authority. Our Healthwatch members of staff and volunteers speak to local people about their experiences of health and social care services.
YVHSC holds contracts for running the following Healthwatch services:
Special Educational Needs and Disabilities (SEND)
Bromley Parent Engagement SEND Service (BPESS)
Commissioned by the London Borough of Bromley and The South East London Integrated Care Board (NHS), YVHSC delivers BPESS to involve parent carers of children and young people with SEND, in line with the Children and Families Act 2014 and the SEND Code of Practice 2015.
BPESS is underpinned by Bromley’s SEND strategic Vision & Priorities 2024-2025. The service promotes meaningful parent/carer participation to shape and improve education, health and care services. This collaboration helps ensure services reflect the real needs of families, enabling more effective use of resources and better outcomes for children and young people with SEND.
Hammersmith & Fulham SEND Information, Advice and Support Service (H&F SEND IASS)
Ealing SEND Information, Advice and Support Service (EALING SEND IASS)
YVHSC provide SEND IAS Services in both the London Boroughs of Hammersmith & Fulham and Ealing.
SENDIASS offers free, impartial, and confidential advice to families of children and young people (0–25) with SEND.
We provide:
Information, advice and support for families, children, and young people.
Guidance on the EHCP process and SEND provision across early years, schools, and post-16 settings.
Support with statutory assessments, reviews, school transitions, exclusions, and complaints.
Help preparing for mediation and SEND Tribunal.
Assistance with communication between families and professionals.
Information on the Local Offer and referrals to relevant services.
Help with transport applications for children with disabilities.
Workshops and sessions to explain SEND procedures and rights.
Guidance for young people on apprenticeships and supported internships.
Support is available via phone, email, 1:1 meetings, school visits, and events. We aim to respond within 48 hours and treat all parties fairly and respectfully.
NHS Advocacy
The Complaints Advocacy Service in Lewisham is there to provide independent support to people who want to make a complaint about the NHS. Support ranges from receiving a self-help pack to support from an advocate, depending on the needs of the individual. Complaints can be made against any NHS service including GPs, hospitals, dentists, opticians or any service that is funded by the NHS. Please click here to view and download the Advocacy Information pack. For further enquiries please contact us.
Carers Services
Carers Lewisham became a wholly owned subsidiary of YVHSC on the 1st October 2019. Carers Lewisham provide a range of services including specialist support for parent carers, carers of people with dementia, supporting carers into employment, older carers and carers who are caring for someone nearing the end of their life.
Carers Lewisham are pioneers in innovative support and care for carers and with YVHSC will continue to work together to further develop carers support across London.
Ealing Carers provide practical and emotional support to unpaid carers, empowering them to actively manage the challenges they face and thrive. Ealing Carers welcome carers of all ages and from every faith, culture and background.
Our adult service provides information, advice and support for anyone aged 18 or over who cares for an adult who lives in the London Borough of Ealing.
We support young carers aged 5-18 years, in partnership with Brentford FC Community Trust.
We support Parent Carers looking after children under 18 years with learning disabilities, in partnership with Ealing Mencap.