Our Services
Your Local Healthwatch
Your Voice in Health and Social Care (YVHSC) is proud to deliver Healthwatch services, the independent watchdog for health and social care, making sure your voice shapes better services.
Our dedicated staff and volunteers listen to your experiences of GPs, hospitals, dentists, pharmacies, social care and more. We use your feedback to work with the NHS and local councils, driving changes that make care safer, fairer and more responsive to local needs.
We provide Healthwatch services in:
Specialist Mental Health Engagement
Through our Healthwatch Ealing contract, YVHSC has been commissioned by West London NHS Trust to deliver a specialist project in inpatient mental health engagement. Now in its fourth year, this partnership ensures that patients and their families on mental health wards have a stronger voice, with their experiences leading to meaningful improvements in care and support.
Get Involved
Your story matters. Whether you want to:
Share your experience to improve local health and social care
Find clear information about services in your area
Volunteer to make a difference in your community
Your voice matters and we’re here to listen and act.
Visit us or Find your local Healthwatch and make your voice heard.
Special Educational Needs and Disabilities (SEND)
Bromley Parent Engagement SEND Service (BPESS)
Commissioned by the London Borough of Bromley and The South East London Integrated Care Board (NHS), YVHSC delivers BPESS to involve parent carers of children and young people with SEND, in line with the Children and Families Act 2014 and the SEND Code of Practice 2015.
BPESS is underpinned by Bromley’s SEND strategic Vision & Priorities 2024-2025. The service promotes meaningful parent/carer participation to shape and improve education, health and care services. This collaboration helps ensure services reflect the real needs of families, enabling more effective use of resources and better outcomes for children and young people with SEND.
Hammersmith & Fulham SEND Information, Advice and Support Service (H&F SEND IASS)
Ealing SEND Information, Advice and Support Service (EALING SEND IASS)
YVHSC provide SEND IAS Services in both the London Boroughs of Hammersmith & Fulham and Ealing.
SENDIASS offers free, impartial, and confidential advice to families of children and young people (0–25) with SEND.
We provide:
Information, advice and support for families, children, and young people
Guidance on the EHCP process and SEND provision across early years, schools, and post-16 settings
Support with statutory assessments, reviews, school transitions, exclusions, and complaints
Help preparing for mediation and SEND Tribunal
Assistance with communication between families and professionals
Information on the Local Offer and referrals to relevant services
Help with transport applications for children with disabilities
Workshops and sessions to explain SEND procedures and rights
Guidance for young people on apprenticeships and supported internships
Support is available via phone, email, 1:1 meetings, school visits, and events. We aim to respond within 48 hours and treat all parties fairly and respectfully.
NHS Advocacy
The Lewisham Independent Health Complaints Advocacy Service offers support to borough residents who want to make a complaint about their experience within the NHS. Complaints can be made against any NHS service, including GPs, hospitals, dentists, opticians or any service funded by the NHS that is run by an independent organisation. Contact the service on advocacy@healthwatchlewisham.co.uk or call 020 3886 0196 and ask for an advocate.
Carers Services
Ealing Carers provide practical and emotional support to unpaid adult carers, living or caring within the London Borough of Ealing, empowering them to actively manage the challenges they face and thrive.
Services include:
Practical Information and Advice
Support to apply for a Carers Assessment
Carer-related Welfare benefits advice
General Form-filling Support
Emotional support
Emergency Plans and Carers Card
Health and Wellbeing Activities
Peer Support groups
Complimentary Therapies
Carers Lewisham became a wholly owned subsidiary of YVHSC on the 1st October 2019. Carers Lewisham provide a range of services for all ages including specialist support for young carers.
Services Include:
Practical Information and Advice
Emotional support
Health and Wellbeing Activities
Peer Support groups